The Heart Of Leadership: Another Secret Unveiled

heart of leaderMark Miller, author of The Heart of Leadership and co-author with Ken Blanchard of The Secret, joins Robert Thompson and Mike Neiss to share insights around how you can become a leader people want to follow. Patrick Lencioni says the rewards are great for those who have the courage and character to embrace the radical nature of heart-based leadership. What are Miller’s Five Characteristics that are critical for leaders everywhere? How do you cultivate a leader’s heart? Listen and learn. Thought Grenades is live Mondays at 10 a.m. Pacific, catch it archived here, or subscribe on iTunes.

Find Additional Business Podcasts with Robert H Thompson on BlogTalkRadio



How To Build A Better Life And Better Business… A Complimentary Book For You.


“He does not preach what he practices

till he has practiced what he preaches.”


The above is what Confucius replied when asked about the nature of a true gentleman.

Easy for him to say! He was Confucius after all.

In my last few posts, I’ve been pestering you (and myself) about practicing.

Are you, like me, sometimes guilty of not practicing what you preach? If you’re human, my guess is that you are guilty by default. And you’re not alone by any measure.

Each week, just like I ask others to do, I focus on two or three of The Sixteen Sources of Leadership behaviors and attempt to weave them into my daily activities.

Some days are better than others, to be sure.

For instance, the other day we were shopping at a well-known store for a new patio set. Their website advertised that the set we wanted was in the store. However, when we got to the store, the clerk wasn’t aware of that product. He checked the backroom and alerted us they didn’t have the set in stock. However, they could have it shipped to us for only an extra 30% tacked on to the advertised price.

How lucky for us!

Hmmmm, I don’t think I was as respectful (Behavior #11.) as I could have been as I walked away, a bit more than disgruntled.

My bad.

The customer service at this store also is well known to be somewhat lacking. Bankruptcy has been a business opportunity for them. So, I don’t know why I would expect better anyway. The clerk was so poorly trained that he didn’t know how to smooth over the situation. And his manager was too busy playing a game on his phone with a colleague. In short, they didn’t care if I bought something from them or not.

Their bad.

This concept of serving others (or not) leads me to share highlights from a new anthology that my colleague, Shawn Ellis, compiled and edited. It’s called Good Advice To Help You Live a Better Life and Build a Better Business. Shawn asked 27 of his favorite speakers, authors and thought leaders to share some quick insights about life and business. I was privileged to be included.

You might recognize some of my co-authors: Jack Canfield, author of the Chicken Soup for the Soul series and America’s #1 success coach, Marcus Buckingham, author of First Break All Of The Rules, Patrick Lencioni, author of The Five Dysfunctions of a Team, Erik Wahl, an awesome speaker/artist and soon to be author of Unthink, and Benjamin Zander, conductor of the Boston Philharmonic and author of The Art of Possibility to name just a few.

Please feel free to grab a complimentary copy here.

As I reviewed some of the offerings from my colleagues, I was struck with a few helpful, timely tidbits that tie into the servant leader theme. Let me share a few of their thoughts. You can embrace the details once you have the book.

“If you want to be successful you have to take 100% responsibility for everything you experience in life. This includes the level of your achievements, the results you produce, the quality of your relationships, the state of your health and physical fitness, your income, your debts, your feelings – everything! This is not easy,” says Jack Canfield.

No kidding.

Like Jack, I’ve been preaching this take total responsibility message for quite a while. However, just so you absolutely know you’re not alone, Jack’s words mingled with my own can come flying back at me like a carrier pigeon when life tosses me a difficult situation or three.

Turning to the organizational side of the equation, Patrick Lencioni talks about why creating a healthy culture is the best defense from competition.

“In this era of nanosecond technology change and ubiquitous information…it’s almost impossible to maintain an advantage in the areas of marketing and strategy and technology and finance. The one area we can still create an advantage is creating a culture that is so healthy and so whole that it becomes almost impossible for other organizations to compete with us.”

That culture is not in place in the nationally known store I mentioned above.

And, Marcus Buckingham wraps up by sharing some tough advice: Stop Doing What You Hate.

“Every minute you invest in something you hate, is a poorly invested minute,” he says. In those minutes, those hours, those days you will learn little and feel weaker and less resilient.”

So, take responsibility for yourself and grab a copy of this terrific new book and dive in. Start building that healthy culture and stop doing what you hate.

Practical advice? Yes. Simple? Not so much. Once you have the words, you need to make the commitment. Remember, without commitment nothing changes. Not you. Not them. Nothing.

And, leaving you where we began, I share one more quote (author not in the book) from our friend Confucius:

“The will to win, the desire to succeed, the urge to reach your full potential… these are the keys that will unlock the door to personal excellence.”

So, what are you waiting for? Start practicing. Check out The Sixteen Sources of Leadership here.

P.S. And, be sure to download your complimentary copy of the new book here. It won’t be free forever.

P.P.S. I recently had the opportunity to reconnect with Nathan Ives for his Strategy Driven podcast. We talked about the origins and power of The Sixteen Sources of Leadership. Listen in when you have a moment here.